At Solcreative Agency, no design done for a client is ever duplicated for another client. You can expect original designs for every project.

All mentions of time where Solcreative Agency is to deliver a design are within the confines of our business hours (Monday to Friday, 9am - 5pm). They do not include weekends or holidays unless otherwise stated.

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You can expect a response to emails within 24-48 hours, where a response is not provided immediately. All communication will also be done within our work hours of Monday to Friday, 9am - 5pm.

Our hourly rate for design edits, changes or updates are billed at US$50/hr.

Our hourly rate for trainings are billed at US$100/hr.

All our services include a complimentary consultation call.

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We also offer FREE 15-minute or 30-minute calls at any time to discuss your projects. This applies to both existing and prospective clients.

All our designs come with the option of unlimited revisions or limited revisions (a specified number of complimentary changes) and are stated upfront for all services.

A complimentary change refers to a single change request on a design (such as a text change, a colour change, a layout change, etc). Once complimentary changes are exhausted, all further changes are billed at our hourly rate.

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Some designs come with rounds of revisions (websites & animations). There are unlimited changes in each round of revision. However, once the rounds have been exhausted, additional changes are billed at the hourly rate.

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Revisions are provided in order to make your design perfect and should not be used to create additional designs separate from the one paid for.

Once a design has been approved, and the final high-quality downloadable file is delivered, we consider the project closed. Any further changes to a design after it has been approved will be billed at our hourly rate.

Design resizes are priced at 50% of the original cost of the design and apply to both graphics and animations.

Solcreative Agency reserves the right to publish/showcase all websites, social media content, animations and graphics created for a client. 

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Notwithstanding, we are open to signing a Non-Disclosure Agreement (NDA) provided by the client in a case where their content is reasonably confidential, which is binding for no longer than twelve (12) months.

Solcreative Agency indicates the formats of all designs that will be handed over to the client upon completion, which includes PDFs, PNGs, JPEGs & MP4s.

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Layered files such as Adobe Photoshop, Illustrator, Premiere Pro & After Effects files are not included in our complimentary handover. Our clients can, however, request a layered file at an additional cost of US$100 per file. Layered files include the font files that were used in the design as well.

Our payment methods are:

• Bank Transfer (Kenyan Shillings)

• PayPal (USD)

• Credit Card/ Visa Debit Card (USD)

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We do not accept cash or cheques at the moment.

We quote in USD, but our exchange rate is US$1:Ksh.130 for payments in Kenyan Shillings.

We offer payment plans for the following services:

• Website Design

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All other services - social media, animation and graphic design services - require full payment before the project begins.

Once funds have been paid to Solcreative Agency, we are open to delivering a full refund if work has not yet started on a project. However, once work has begun, funds already paid over are non-refundable.

In the case where a 50% deposit is made, and a refund is requested before the project's completion, the 50% deposit is non-refundable. However, the client will not be required to pay the remaining 50% as the project would not have been completed.

We understand that not everyone is the right fit to work together. As such, Solcreative Agency reserves the right to end working relations with a client whom we deem unfit for a fruitful partnership.

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Notwithstanding, we will always complete all work agreed upon and already paid for before the partnership is officially dissolved.

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Grounds for dissolution include, but are not limited to:

• Disrespect

• Poor Communication

• Unreliability

• Unaccountability

If there are any questions regarding our Primary policies, you may contact us at solteam@googlegroups.com.

Each graphic design includes the delivery of specific file formats in high quality, namely, PDF, JPEG, PNG and Word Documents (specifically for letterhead designs).

However, should you require layered files for any graphic design, see our previous instructions regarding layered files.

For more details on our Graphic Design policies, we recommend reviewing our Primary Policies.

If there are any questions regarding our Graphic Design policies, you may contact us at solteam@googlegroups.com.

Animations in our service lineup is incorporated with storyboards. A storyboard is a visual representation of how your animation will look, scene by scene before the actual animation is created. This gives clients the opportunity to approve the style of animation before the animation is created.

Animations offer rounds of revisions with unlimited changes in each round.

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Social Media Animations are animations made mainly for social media purposes. They do not come with storyboards and are cheaper and quicker to create. After the 30-minute call consultation, the Social Media Animation is created according to the professional discretion of Solcreative Agency, and the client has up to five (5) complimentary changes, after which additional changes are billed at the hourly rate.

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In summary, Social Media Animations are quicker, cheaper, and follow a less complex process. Animations have a longer, more complex process, with greater involvement by the client and more opportunities for changes.

• Complimentary Call Consultation - After full payment has been made, we have a 30-min call consultation to discuss the vision for your animation.

• Scripting & Voiceover - The script can be provided by the client, or you can opt for Solcreative Agency to create the script. The voiceover can be provided by the client, or you can opt for Solcreative Agency to provide the voiceover. Voiceovers are optional should the client opt to forgo this feature. Once the script and voiceover are approved, any changes to the script or voiceover will be accommodated at our hourly rate. 

• Storyboard - Solcreative Agency then creates a storyboard to be approved by the client. Once the storyboard is approved, any changes to the storyboard will be accommodated at our hourly rate. 

• Animation - Solcreative Agency presents the animation for approval.​

Should you desire your animation to be a length outside of our plans, you may add plans together. For example, the cost of a 45-sec animation would be calculated by simply adding the cost of the 15-sec animation and the 30-sec animation.

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When adding plans together, the animation maintains the features of the higher plan. For example, a 45-sec animation would be granted two rounds of revisions since the 30-sec animation (the higher plan) offers that feature.

Each plan stipulates the rounds of revisions available. Should you need additional changes outside of the rounds stipulated in your plan, they can be accommodated at our hourly rate.

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Each round of revision offers unlimited changes.

Each animation includes the delivery of a high-quality .MP4 file.

Layered files such as Adobe After Effects and Premiere Pro files are not included in our complimentary handover. Our clients can, however, request a layered file at an additional cost. Layered files include the font files that were used in the design as well.

For more details on our Animation policies, we recommend reviewing our Primary Policies.

If there are any questions regarding our animation policies, you may contact us at solteam@googlegroups.com.

All website plans state the approximate number of weeks clients can expect the website process to take. This count begins once the website call consultation is completed and the client has provided the requested information. If the client does not provide the required information within five (5) business days, Solcreative Agency reserves the right to prepare a first draft at its discretion.

Once a client provides their complete feedback on a website draft, the subsequent draft is presented by Solcreative Agency in 7-10 business days.

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If the client provides timely feedback, this will speed up the completion of the website. However, should a client delay providing website feedback, this will lengthen the website process and delay the website's completion.

Each website plan comes with two (2) rounds of revision. This means all website clients have two opportunities to make changes before launching the website.

During these rounds of revision, clients are free to make as many requests as needed. However, once the final website draft is presented, any additional requests for changes will incur charges at our hourly rate. Without further change requests after the final draft, the website will be launched within three (3) business days.

Upon commencement of website creation payment, Solcreative Agency retains website ownership until the website is completed. Upon handover, the client will receive exclusive ownership of the website and its contents.

Upon final approval and full payment for the website, Solcreative Agency will transfer the website and its ownership to the client.

Subsequently, the client assumes full responsibility for all aspects related to their website. Additional services such as website updates, technical support, training, or consultation can be provided upon request at an additional cost.

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Upon handover, Solcreative Agency will not be liable for any damage to or accidental website deletion.

Solcreative Agency provides website maintenance and updates at our hourly rate of $30/hr on an as-needed basis.

Website training services cover front-end and back-end design upon request. 

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Online website training sessions are billed at US$50 per hour, while in-person training sessions are billed at US$100 per hour. We will provide a detailed outline of the topics to be covered and the agreed-upon number of hours, as mutually determined by the client.

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Technical support from Solcreative Agency includes assistance, guidance, or responses to any website-related queries. Once the website has been handed over, clients can access technical support at our hourly rate of US$50/hr.

Solcreative Agency covers the first year of hosting and domain fees for all website projects. 

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Once Solcreative Agency hands a website to clients, they are responsible for all future website fees and costs.

For more details on our Website policies, we recommend reviewing our Primary Policies.

If there are any questions regarding our Website policies, you may contact us at solteam@googlegroups.com.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

We collect information from you when you subscribe to a newsletter or enter information on our site.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
 

      • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

      • To allow us to better service you in responding to your customer service requests.

      • To administer a contest, promotion, survey or other site feature.

      • To ask for ratings and reviews of services or products

      • To follow up with you after correspondence (live chat, email or phone inquiries)

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
 

We use regular Malware Scanning.
 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

      • Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It may affect the user's experience that make your site experience more efficient and hence may not function properly.

However, you will still be able to place orders.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. Check out Google's adwordspolicy
 

We have not enabled Google AdSense on our site but we may do so in the future.

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
 

We do not specifically market to children under the age of 13 years old.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
 

We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions

      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

      • Not use false or misleading subjects or email addresses.

      • Identify the message as an advertisement in some reasonable way.

      • Monitor third-party email marketing services for compliance, if one is used.

      • Honor opt-out/unsubscribe requests quickly.

      • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

      • Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.